FAQs

What are your products made from?

Every melt is made from 100% natural soy wax—renewable, biodegradable, and clean-burning. All of my fragrances have been tested to make sure they are of the highest standard for my customers. I do also use glitter and colouring within my wax melts which is all biodegradable.  

All of our products are CLP compliant, in line with the UK laws. 

Where is my order?

Dispatch time is 5 business days. This means your order will be sent out within this time frame. If for any reason there is a delay with your order this will be made clear either on my website or within an email to yourself. Dispatch time will be extended during holiday periods or if I am unwell. This will be made clear at the time of ordering. 

Once dispatched, all orders are sent via Royal Mail Tracked 48 hour shipping unless another option has been chosen. You will be emailed with a tracking number once it has been dispatched. Please take into account any delays after dispatch are due to Royal Mail not myself. This means during busy periods such as Christmas your order may take slightly longer to arrive. Sorry!

Where do i ship to?

I am currently only shipping to the UK. If this changes an announcement will be made.

Refunds and Returns?

If there are any issues with your order please do not hesitate to contact me. I will do my absolute best to try and resolve the issue for you. 

Due to the nature of the items we make, to be eligible for a refund your item must be unused and in the same condition as when sent out. We also ask that it is returned in the original packaging.

The items will then be sent to be inspected and a decision regarding the approval or rejection of your refund will be made. We will send you an email with the status of your refund. If you are approved for a refund then this will be processed and applied to the original payment method within 14 working days.

I have a different question. 

For any other questions feel free to send me an email at kindledkreations@outlook.com or on any of my socials which can be found at the bottom of my homepage.

 

Thank you